Shipping Information

 

Global Shipping: We offer worldwide shipping.

Order Processing Time: All orders are processed within 1 day (Monday-Saturday).

Delivery Time:

• 2-3 days (Monday-Saturdays

Shipping Cost:

• Flat rate of 400 KSh for all orders

Order Modifications:

• Orders cannot be modified or cancelled once confirmed.
• To return a product, initiate the return process after receiving your item.

Item Not Received:

• If your order shows as delivered but you haven't received it, contact the carrier first.
• If the carrier cannot locate your package, contact us at teramekashpo@gmail.com for assistance.
• Occasionally, tracking information may not update due to technical issues. If you cannot locate your item, email us at terameka@gmail.com for help.

Shipment Confirmation:

• A Shipment Confirmation email will be sent once your order ships.

Contact Us:

• Hours: 9:00 to 18:00, Monday to Friday
• Phone: +254 707 431 038
• Email: teramekashop@gmail.com